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Muhammad Mujeeb
@mujeebassists
Medical Writer and Senior Customer Support Specialist
Pakistan
Anglais
À propos de moi
Welcome! I am a qualified Medical Professional (BEMS) with 6+ years of digital customer support experience. I offer premium services in two areas:
🩺 Health Content Writing: As a BEMS graduate with clinical experience and certifications in Nutrition, I write accurate, SEO-optimized articles on holistic health, natural remedies, and Unani medicine.
📞 Customer Support: Expert in email and chat support for international campaigns (Real Estate, Trading) with remote teams like CX Blues and Mosaic.
Let's collaborate to elevate your content or business!
Compétences
Muhammad Mujeeb
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide professional email and chat support
Blog de loisirs
I will be your professional health and medical article writer
Portfolio
Expérience professionnelle
email support execuetive
Instant Signs & Prints • Temps partiel
Aug 2025 - Feb 2026 • 6 mos
Provided multi-channel technical and non-technical support for a global proprietary trading firm via Email and Slack. Effectively balanced complex platform troubleshooting with professional trader relations. Key Highlights Technical Support: Resolved account setup, login credentials, and synchronization issues on MetaTrader (MT4/MT5) and cTrader platforms. Non-Technical Support: Handled billing inquiries, KYC verification updates, and explained prop-firm rules (drawdowns, profit targets, and evaluation phases). Slack Escalations: Partnered directly with internal tech and risk management teams via Slack to fast-track critical platform bugs. The Results: Maintained a 98% CSAT score and kept the first-response time under 15 minutes for urgent inquiries.
chat support agent
Alpha • Temps partiel
Dec 2024 - Feb 2025 • 2 mos
Project Title: USA Gaming Campaign Support (Alpha X) Project Description Provided dedicated chat and email customer support for a high-volume, USA-based gaming campaign at Alpha X. Focused on delivering fast, engaging, and highly accurate assistance to players in a fast-paced environment. Key Highlights - Player Support: Resolved in-game technical issues, account recovery requests, and billing/purchase discrepancies for US gamers. - Technical Troubleshooting: Assisted users with cross-platform connectivity, game crashes, server errors, and account linking bugs. - Engagement & Tone: Maintained a casual, friendly, and community-focused communication tone aligned with gaming culture. - Performance Metrics: Exceeded daily response time targets and maintained a 96% customer satisfaction score during peak gaming traffic hours.
