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Muhammad U
@mumer73
Microsoft Dynamics 365 and Power Platform Expert
Bahreïn
Anglais
À propos de moi
I am a Microsoft Certified Dynamics 365 & Power Platform Consultant ( with certifications: AB-100, AB-731, PL-600, PL-400, PL-200) with 4+ years of experience delivering enterprise-grade CRM and automation solutions.
I specialize in:
• Microsoft Dynamics 365 CE (Sales, FS, PO, CS, CI)
• Copilot Studio Agents
• Power Apps (Canvas & Model-Driven)
• Power Automate & Workflow Automation
• Dataverse & CRM Customization
• C# Plug-ins & JavaScript
• API & Azure Integrations
• Power BI Dashboards
I help businesses build scalable CRM, automation, analytics, and AI-powered solutions.
Compétences
Muhammad U
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
CRM et développement ERP
I will customize and develop microsoft dynamics 365 CRM solutions
CRM et développement ERP
I will build power apps and automate workflows using power platform
Portfolio
Expérience professionnelle
CRM Consultant (MS Dynamics 365 On-Prem + Online )
Global ITS • Temps plein
Dec 2022 - Present • 3 yrs 7 mos
* Customized and supported Microsoft Dynamics 365 CRM (On-Premises) for a leading GCC bank, improving customer service operations and data accuracy by 30% in a regulated financial environment. * Integrated Dynamics 365 CRM with Temenos core banking system and SQL Server databases, enabling secure, real-time customer and investment data synchronization and reducing manual processing by 40% * Designed and maintained CRM workflows, automations, SSRS reporting, Power BI dashboards and an AI-enabled RM Banking Copilot using Azure ML, ensuring data security, compliance, next-best-offer recommendations, and churn prediction. * Optimized CRM processes, user access controls, and on-prem performance, increasing system adoption by 25% and improving case resolution and operational efficiency across banking teams.
