Nabil S

@nabilshaikhit

Major Incident Manager Team Lead

Inde

Anglais, Hindi

Certaines informations sont présentées en anglais.

À propos de moi

I am a Major Incident Manager Team Lead with over 9 years of experience in ITIL processes, including Incident, Problem, and Change Management. I specialize in managing end-to-end IT major incidents, coordinating cross-functional technical teams, and ensuring SLA adherence for global clients. I am skilled in ServiceNow and MS Office, focusing on driving operational efficiency and enhancing customer experience through effective stakeholder communication and process optimization.... Plus d’infos

Compétences

Incident management
Change management
SLA management
Reporting
Customer experience

Nabil S

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Assistance client

I will provide professional customer service, technical support, and helpdesk services

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Absent(e)

Besoin d'activer votre créativité ?

Vous cherchez un expert en technologie ?

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Faites fonctionner votre entreprise plus intelligemment

Nabil S