Neha Kannan

FOUNDER | BUSINESS OPERATIONS & PROJECT MANAGEMENT

HelloFresh • Indépendant

May 2020 - Present • 6 yrs 4 mos

Business operations and project-management consultancy supporting startups, small businesses, and founders with systems, processes, CRM, marketing, analytics, websites, and day-to-day execution. • Built and launched websites and digital systems while coordinating requirements, timelines, deliverables, stakeholders, and project execution from start to finish. • Designed and implemented operational systems and processes that reduced clients’ operating costs by up to 70%. • Used data and workflow analysis to identify bottlenecks and provide recommendations that improved project management and CRM utilization by up to 80%. • Developed LinkedIn and email campaign strategies that contributed to a 65% increase in client sales and revenue. • Streamlined tasks, milestones, opportunities, and workflows, improving internal operating efficiency by 40% for a sales-focused client. • Analyzed conversion rates from free-course users to paid customers and delivered reporting that contributed to a 45% increase in sales and revenue. • Streamlined leads, conversions, and campaigns, improving operating efficiency by 50% for a client. • Managed 30 large-scale webinars and proactively resolved technical and operational issues, reducing webinar-related problems by 50%. • Managed high-volume email and calendar workflows, reducing missed appointments by 75% and response times by 50%. • Coordinated travel, logistics, events, client communications, and changing priorities while maintaining a high level of service and execution. • Used Asana, Zoho Bigin, Excel, Constant Contact, Course Rebel, ThriveCart, Smartsheet, Dropbox, Remo, Google Workspace, Calendly, Slack, Trello, ClickUp, and Microsoft Office to manage projects and operations.

AI GENERALIST EXPERT

Mercor • Temps partiel

Aug 2026 - Sep 2026 • 1 mo

• Completed a two-month AI Generalist Expert engagement involving structured knowledge-work tasks, analytical review, and evaluation of work against defined requirements and quality expectations. • Applied business, analytical, and operational judgment to review information, identify inconsistencies, and produce structured work products. • Used critical thinking and attention to detail to evaluate outputs, interpret instructions, and incorporate feedback into submitted work. • Worked independently in a remote, deadline-driven environment while following project-specific requirements and confidentiality standards.

SURGICAL SERVICE INFORMATION SYSTEMS DATA ANALYST

NY • Temps plein

Sep 2017 - Jul 2020 • 2 yrs 10 mos

Provided data analytics, operational reporting, business administration, process analysis, and training support for the hospital’s Operating Room department. • Analyzed surgical operations, physician case times, patient flow, cancellations, service volumes, and operational trends to identify opportunities for improvement. • Reduced patient wait times by approximately 50% by analyzing physician and surgeon case-start data and identifying the top five sources of delay. • Reduced patient cancellations by approximately 60% through cancellation-pattern analysis, contributing to $1.8M in revenue over three years. • Improved patient-to-surgeon volume by approximately 60% by analyzing case volumes across surgical services and identifying opportunities to optimize capacity. • Reduced pre-admission testing visit length from 100 minutes to 60 minutes by analyzing visit volume and average processing time. • Trained 25+ physicians and 30+ office staff on Epic EMR workflows, contributing to more reliable patient records and a 90% reduction in fax bookings. • Created analytical reports and presentations for department leadership, translating operational data into actionable insights and improvement opportunities. • Partnered with clinical and administrative stakeholders to understand business requirements, validate data, identify trends, and communicate findings clearly.