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nando_odonnell

Fernando O.

@nando_odonnell

Brazilian Ecommerce and Customer Support

Brésil
Portugais
Certaines informations sont présentées en anglais.
À propos de moi
Hi, I'm Fernando, a Brazilian professional with practical experience in e-commerce, marketplaces, and customer support. I help businesses serve Brazilian customers through chat, email, WhatsApp, social media, and marketplace messages. I can assist with order tracking, after-sales support, exchanges, returns, complaints, product listings, and routine e-commerce tasks. I have experience with Mercado Livre, Nuvemshop, Amazon Brazil, Canva, CapCut, spreadsheets, and AI tools. Portuguese is my native language, and I communicate with international clients in writing.... Plus d’infos

Compétences

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nando_odonnell
Fernando O.
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide brazilian portuguese ecommerce customer support
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Mercado_Libre

E-commerce Operations and Customer Support Specialist

Mercado Libre • Indépendant

Jan 2025 - Present • 1 yr 7 mos

Responsible for daily e-commerce and marketplace operations, including customer support, order tracking, after-sales service, exchanges, returns, complaints, product listings, inventory control, and sales support. I also use spreadsheets, Canva, CapCut, automation, and AI tools to organize processes, create content, improve listings, and increase operational efficiency.