Naomi B
Property Manager
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Expérience professionnelle
resort manager
Alpine Co-Hosts • Temps plein
Nov 2020 - Apr 2023 • 2 yrs 5 mos
In my role as a short-stay property manager, I have been responsible for optimizing both the operational and guest experience side of multiple accommodations. I implemented efficient procedures for property maintenance and daily operations, ensuring consistency, quality, and smooth workflows across all units. This resulted in well-maintained properties and a reliable guest experience. Key responsibilities: Developing and implementing structured maintenance processes Managing and coordinating daily operations across multiple properties Leading and working closely with team members to ensure smooth execution Creating long-term strategies to maintain and improve property quality Ensuring accommodations consistently meet high hospitality standards Guest experience & communication: Proactive communication with guests from booking to check-out Managing reservations, check-ins, and on-site coordination Handling issues and complaints quickly and effectively Creating a seamless and welcoming guest journey I focus on delivering high-quality service while maintaining operational efficiency — resulting in satisfied guests, strong reviews, and well-performing listings.