n
nataliaandrade1

Yenifer A

@nataliaandrade1

Bilingual Customer Service Agent Virtual Assistant

Espagne
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a bilingual customer service agent with experience in call centers providing support via phone, chat, and email. I specialize in resolving incidents and meeting quality KPIs while utilizing tools like Excel, Canva, and WhatsApp Business. I am a responsible and organized professional with a background in nursing and direct patient care.... Plus d’infos

Compétences

n
nataliaandrade1
Yenifer A
hors ligne • 

Voir mes services

Messagerie et envoi d'e-mails
I will be your spanish english customer support assistant
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Teleperformance

Bilingual Call Center Agent

Teleperformance • Temps plein

Jun 2025 - Jan 2026 • 7 mos

Provided customer service via phone, chat, and email in both English and Spanish. Managed incident resolution, handled technical support cases, and consistently met quality objectives and key performance indicators (KPIs).