Navkiran Sharma

Owner and Travel Operations Manager

Digitalx • Indépendant

Apr 2019 - Present • 7 yrs 7 mos

I am the owner and manage the day to day operations of Travelx, a travel and business services company. My professional experience includes data management, Microsoft Excel, Google Sheets, web research, travel research, customer support, booking coordination, document preparation, online business platforms, digital marketing and administrative operations. I regularly work with business data, spreadsheets, customer records, travel information, airline and hotel research, tour packages, itineraries, reports and online research. My responsibilities include: • Data entry and data management • Excel and Google Sheets reporting • Web and online research • Travel and destination research • Travel itinerary and tour package preparation • Customer and vendor coordination • Document formatting and business administration • Online data collection and organization • Social media and digital marketing support This experience has developed my skills in accuracy, organization, research, communication, problem solving and meeting deadlines.

Senior Manager Branch Manager

Yes Bank

Jul 2013 - Mar 2019 • 5 yrs 8 mos

Worked as Senior Manager and Branch Manager with responsibility for branch operations, sales, customer service, compliance, auditing and team management. Key responsibilities included: • Managing day to day branch operations • Planning and achieving sales and business targets • Budgeting, performance monitoring and reporting • Compliance and audit coordination • Team management and productivity improvement • Customer relationship management and complaint resolution • Monitoring accounts, reconciliation and operational records • Managing branch processes and documentation • Ensuring quality, accuracy and timely execution of daily activities

Department Manager Teller Authorizer

HDFC Bank

Jan 2010 - Jul 2013 • 3 yrs 6 mos

Worked as Department Manager and Teller Authorizer with experience in banking operations, cash management, foreign exchange, customer service and transaction processing. Key responsibilities included: • Authorizing cash and non cash transactions • Handling deposits, withdrawals, fund transfers and banking transactions • Managing foreign currency transactions and related services • Managing vault limits and cash custody • Monitoring operational accounts and reconciliation • Resolving customer queries and complaints • Maintaining operational records and reports • Managing lobby and customer service operations • Monitoring branch targets and performance • Ensuring accuracy, compliance and timely transaction processing