
Nayira M
Python Developer
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Expérience professionnelle
HCV COE Specialist II
Uber • Temps plein
Dec 2025 - Present • 11 mos
Handle complex cases by reviewing information, investigating issues, and applying established procedures. Document findings and support consistent case handling through knowledge-base development and process documentation. Apply structured problem-solving, attention to detail, and sound judgment when handling complex situations.
Customer Service Associate
Amazon • Temps plein
Jun 2024 - Dec 2025 • 1 yr 6 mos
Investigated customer issues involving orders, payments, and accounts to identify appropriate resolutions. Handled escalations and complex cases while following established procedures and quality standards. Communicated findings clearly and maintained accurate case documentation.