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Stephen N
@ndiritu_mugo
Network and Cloud Support Engineer Cisco Meraki Fortinet Azure
Kenya
Anglais
À propos de moi
I help small businesses and IT teams troubleshoot, document, and improve Cisco, Meraki, Fortinet, and Azure networks. I investigate connectivity problems, review monitoring alerts, analyze network issues, create clear network diagrams, and provide practical step by step recommendations. I have over two years of experience in network operations and infrastructure monitoring, supporting clients across East Africa. My certifications include Cisco Enterprise Core, Cisco Meraki, Microsoft Azure Fundamentals, Sophos, Fortinet, and ITIL. I communicate clearly and protect client information.
Compétences
Stephen N
hors ligne •
Voir mes services
Assistance technique
I will provide remote IT support and network troubleshooting
Mise en œuvre et déploiement de l’IA
I will set up ai tools, custom prompts, and automated workflows for your business
Portfolio
Expérience professionnelle
Network Engineer
NTT DATA • Temps plein
Mar 2021 - Present • 5 yrs 6 mos
Provide technical support for network operations and infrastructure monitoring across East Africa. Troubleshoot and escalate incidents involving Cisco, Cisco Meraki, Fortinet, Azure, and related infrastructure. Monitor network health, investigate alerts, document incidents, communicate with internal and wholesale clients, and provide clear updates and resolution guidance. Work collaboratively with technical teams while following ITIL-based support processes.
