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Neha Vadagi
@nehavadagi
Cloud and DevOps Engineer, AWS, Terraform, CICD
Inde
Anglais, Hindi, Kannada
À propos de moi
I'm a versatile freelancer with expertise in content writing, custom artwork, and cloud computing. I help businesses grow through engaging content, create memorable art, and simplify complex tech concepts
Compétences
Neha Vadagi
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Rédaction et traduction
I will write SEO friendly blog posts and articles
CV
I will write an ats friendly professional resume and cover letter
Expérience professionnelle
Major Incident Manager
Capgemini • Temps plein
Sep 2021 - Dec 2024 • 3 yrs 3 mos
Managed and coordinated resolution of 50+ P1/P2 incidents impacting AWS-hosted enterprise applications and infrastructure. • Shortened mean time to respond (MTTR) through making structured bridge calls and adopting a simplified communication protocol. Reduced average resolution from 4hrs to 2.5hrs. • Post-incident reviews (PIRs) and root cause analysis (RCA), reporting results in the knowledge bases to avoid repeating them. • Helped to create and provide ITIL-based training to 3 of the L1/L2 support employees, raising the first-contact resolution rates. • Stakeholder communication of high severity Incidents, was managed and made transparent in order to control business impact. • Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.
