
Nezha B
Executive Assistant, Professional Data Entry Specialist
Compétences

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Expérience professionnelle
Customer Support Representative (Live Chat & Email)
Bell Canada
Jan 2017 - Mar 2023 • 6 yrs 2 mos
Provided real-time support to customers through live chat and email channels, ensuring quick resolution of inquiries and high satisfaction rates. • Live Chat Management: Handled multiple simultaneous chat sessions with professional communication and high typing speed. • Problem Solving: Resolved client issues regarding orders, tracking, and product information accurately. • Bilingual Support: Delivered seamless support in both English and French to a diverse client base.
Receptionist & Administrative Secretary
Nestlé • Temps plein
Mar 2007 - Aug 2016 • 9 yrs 5 mos
Served as the primary point of contact for Nestlé Kuwait, managing high-volume front-desk operations and administrative tasks with corporate excellence. • Professional Communication: Handled all incoming calls and professional correspondence in English and Arabic, ensuring high-level guest relations. • Office Administration: Managed executive calendars, scheduled meetings, and coordinated travel arrangements. • Data Management: Maintained accurate records, handled invoice sorting, and supported the team with precise data entry tasks. • Workflow Organization: Streamlined visitor registration and office logistics to ensure a seamless environment for staff and partners.