
Nghi Danh
I build AI Agents, Voice Agents, Automation High ROI
Compétences

Expérience professionnelle
AI Engineer
Amazon • Temps plein
Jun 2025 - Present • 1 yr 3 mos
🔹 AI Agents (Agentic AI / RAG / LangGraph) Multi-step AI agents that reason, retrieve data, call tools, and complete workflows autonomously. 🔹 Voice Agents (AI Callbots & Voice Assistants) Human-like voice agents for inbound/outbound calls, customer support, appointment booking, lead qualification, and IVR replacement. 🔹 Custom AI Chatbots LLM-powered chatbots with Retrieval-Augmented Generation (RAG) for accurate, real-time answers. 🔹 AI Automation & Workflow Systems AI-powered automation that connects APIs, databases, CRMs, and internal tools to eliminate manual work. 🔹 AWS AI Infrastructure Secure, scalable, and cost-optimized AI deployment using AWS (EC2, S3, DynamoDB, Bedrock, IAM).