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Nicole S
@nicole_shusko
Operations Manager
États-Unis
Anglais, Français
À propos de moi
Hi! I'm Nicole, an MBA graduate with 8+ years of leadership, operations, and project management experience in the theme park and hospitality industry. I'm passionate about helping professionals grow through career strategy, résumé reviews, interview preparation, and leadership development. My coaching is practical, personalized, and action-oriented, so you'll leave each session with greater confidence and a clear plan for your next step. I'd love to help you reach your goals!
Compétences
Nicole S
hors ligne •
Voir mes services
Développement du leadership
I will coach you to become a more confident and effective leader
Expérience professionnelle
Walt Disney
Temps plein • 11 yrs 3 mos
Facilitator | Leadership & Professional Development
Mar 2024 - Present • 2 yrs 7 mos
Facilitate engaging instructor-led learning experiences for leaders and employees, creating an inclusive environment that encourages participation, collaboration, and professional growth. Deliver leadership development programs focused on communication, feedback, problem-solving, and team effectiveness while adapting facilitation style to diverse audiences. Foster meaningful discussions, support learner development, and help participants build practical skills they can apply in their daily work.
Operations Manager
Jan 2022 - Present • 4 yrs 9 mos
Lead daily operations within a high-volume theme park environment, overseeing frontline leaders and Cast Members while delivering exceptional guest experiences. Manage cross-functional projects, operational planning, workforce development, training initiatives, and process improvements to drive efficiency, safety, and service excellence. Partner with multiple business teams to implement operational strategies, develop emerging leaders, analyze performance metrics, and execute complex initiatives in a fast-paced, guest-focused environment.
College Internship Program | Theme Park Operations & Guest Experience
Jan 2018 - Dec 2021 • 3 yrs 11 mos
Progressed through multiple college and leadership development programs, gaining experience across food & beverage, merchandise, guest experience, attractions, and custodial operations. Built a strong foundation in leadership, guest service, training, and operational excellence while working in high-volume hospitality environments.
