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nidaarais

Nidaa Rais

@nidaarais
Indonésie
Anglais, Indonésien
Certaines informations sont présentées en anglais.
À propos de moi
I help improve customer communication so it becomes clearer, more professional, and still feels human. With a background in Customer Relations, I have experience handling daily chats, including inquiries and complaints across WhatsApp and social media. I focus on rewriting responses, creating reply templates, and refining tone so messages are easy to understand and not misleading. My goal is to help you communicate better while maintaining a consistent and empathetic approach.... Plus d’infos

Compétences

n
nidaarais
Nidaa Rais
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Relecture
I will rewrite and improve your english or indonesian texts
De15 $US / projetPlus de détails
Révision et réécriture
I will proofread and edit your thesis, paper, or academic document
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Shopee

Customer Relations

Shopee • Temps plein

Dec 2020 - Dec 2021 • 1 yr

Handle day-to-day customer inquiries and complaints across multiple channels (WhatsApp & Instagram), ensuring clear, timely, and empathetic responses. Manage and maintain customer data in CRM (Zendesk), including logging cases, verifying information, and keeping records accurate and well-organized. Work closely with store operations and internal teams to investigate issues and follow up on resolutions, while also identifying recurring problems and suggesting improvements to the process. Used to working with high volume, maintaining attention to detail, and making sure each case is handled properly from start to finish.