Nitay Sarker

Monitoring & Evaluation Officer

Diamond World • Temps plein

Dec 2018 - Present • 7 yrs 8 mos

• Prepared and analyzed HR, administrative, compliance, and operational reports using Microsoft Excel. • Managed Excel-based MIS reporting, data entry, data cleaning, data formatting, consolidation, and analysis. • Created professional Excel reports using formulas, IF, AND, OR, COUNTIF, SUMIF, VLOOKUP, XLOOKUP, Pivot Tables, charts, and conditional formatting. • Maintained employee attendance, leave, manpower, and workforce records with a focus on data accuracy and completeness. • Prepared HR MIS reports, KPI reports, performance summaries, management reports, and other customized reports based on business requirements. • Developed and maintained Excel-based trackers for employee information, attendance, leave, compliance, and operational activities. • Consolidated and verified data collected from multiple branches and departments to prepare centralized MIS reports. • Performed data validation, error checking, duplicate identification, missing-data checking, sorting, filtering, and reconciliation. • Supported dashboard preparation, data visualization, charts, and management summaries for better decision-making. • Monitored reporting requirements, data consistency, accuracy, and timely submission of reports. • Coordinated with HR, administration, compliance, and operational teams to collect, verify, and consolidate information. • Maintained confidential employee and business records and ensured proper documentation. • Prepared regular and ad-hoc reports according to management requirements and supported process improvement through standardized Excel templates. • Supported administrative and operational activities across multiple branches and coordinated reporting requirements with relevant stakeholders.

Regulatory Affairs Executive

Banglalink Digital Communications Ltd. • Temps plein

Dec 2012 - Dec 2017 • 5 yrs

• Managed and analyzed high-volume customer complaints and service-related cases using structured data and reporting processes. • Handled approximately 9,000–10,000 customer complaints monthly and monitored case status, resolution, and escalation. • Conducted complaint investigation, data verification, root-cause analysis, and prepared investigation reports. • Maintained complaint records and performed data entry, data validation, categorization, tracking, and reconciliation. • Prepared regular MIS reports, management summaries, performance reports, and complaint analysis reports. • Analyzed complaint trends, service issues, recurring problems, and operational gaps to support corrective actions. • Coordinated with internal departments, customer service teams, and relevant stakeholders to investigate and resolve complaints. • Supported regulatory reporting and communication with relevant authorities and ensured compliance with applicable requirements. • Prepared and maintained documentation, correspondence, case records, and supporting evidence for regulatory and operational matters. • Monitored SLA, turnaround time, pending cases, resolution status, and escalation requirements. • Used Microsoft Excel for data management, reporting, analysis, filtering, sorting, and preparation of management information. • Maintained confidentiality and accuracy while handling sensitive customer, regulatory, and business information. • Identified data discrepancies and reporting issues and coordinated with relevant teams for timely correction. • Supported process improvement by identifying recurring complaint patterns and recommending practical solutions. • Prepared ad-hoc reports and analytical summaries based on management and business requirements.