Nkiruka A

Data Entry Specialist/ Data Analyst

CodeEffect • Temps partiel

Jan 2025 - Present • 1 yr 8 mos

• Analyzed structured and unstructured data to uncover actionable insights, driving a 20% improvement in business performance. • Built interactive dashboards and automated reports in Excel, Power BI, and Tableau, increasing data visibility and accelerating decision-making by 30%. • Collected, cleaned, and validated large datasets, achieving 98% data accuracy and improving reporting reliability. • Monitored and analyzed KPIs to support strategic planning, performance optimization, and cost-reduction initiatives. • Collaborated with cross-functional teams to translate business requirements into data-driven solutions, improving project outcomes by 15%. • Developed SQL queries and automated reporting processes, reducing report generation time by 40% and enhancing operational efficiency.

Admin Support| Customer Relationship Manager

WECLEANIT COMPANY • Temps plein

Jan 2025 - Dec 2025 • 11 mos

Served as the primary point of contact for all clients, delivering prompt, professional, and friendly support that contributed to a 30% increase in customer satisfaction scores. Managed high-volume inbound calls, emails, and messages, addressing inquiries, resolving issues, and providing detailed service information with a 95% first-response rate. Conducted outbound follow-up calls to leads and potential customers, boosting engagement and contributing to a 25% increase in lead-to-customer conversions. Assessed customer needs and recommended tailored cleaning solutions aligned with their preferences and budget, leading to a 20% increase in successful service matches. Prepared and delivered persuasive service proposals, negotiated terms, and closed sales deals, contributing to a 28% monthly revenue growth. Created and followed up on quotes, inquiries, and previous conversations, converting them into paying clients and achieving a 40% quote-to-sales conversion rate. Maintained and strengthened long-term client relationships, resulting in a 35% repeat business rate and improved client retention. Tracked and documented all client interactions using CRM tools, ensuring accurate pipeline management and improving follow-up efficiency by 25%. Collaborated closely with the operations team to ensure seamless onboarding, timely service delivery, and consistent post-service support.

Virtual Assistant/ Sales & Operations Support

DERMA SKIN • Freelance

Mar 2024 - Nov 2024 • 8 mos

Provided remote administrative and executive support to business owners and sales teams, managing daily operations, communications, and task execution across time zones. Handled professional email management, including inbox organization, follow-ups, lead responses, and client communication using Gmail and CRM systems. Managed calendar scheduling, appointment setting, and reminders, ensuring seamless coordination between prospects, executives, and sales teams. Conducted cold outreach, lead qualification, and follow-ups, consistently booking an average of 2+ qualified appointments daily. Maintained and updated CRM systems (HubSpot, Zoho, Fresh desk), ensuring accurate contact records, deal stages, and follow-up tracking. Created and optimized outreach scripts, email templates, and follow-up sequences using ChatGPT, improving response rates by 35%. Built and managed lead databases using Google Sheets, Excel, and CRM tools, ensuring data accuracy and easy reporting. Worked independently in a fully remote environment, managing priorities, meeting deadlines, and proactively communicating progress to clients. Supported sales reporting, pipeline tracking, and performance updates for the business