Noman S

Founder

Work Outsource • Temps plein

Jan 2024 - Present • 2 yrs 8 mos

As Founder & CEO of e-Work Outsource, I have built and managed a remote outsourcing team providing customer support, virtual assistance, and back-office services to businesses across the US, UK, Germany, France, and the Netherlands. Since 2019, I have worked with 55+ businesses across multiple industries, helping clients improve customer experience, manage day-to-day operations, and build reliable remote support systems. My experience includes email, live chat and phone support, appointment scheduling, inbound and outbound calling, taxi dispatching, e-commerce support, legal assistance, CRM management, and administrative support. I have hands-on experience with tools including Zendesk, Gorgias, Freshdesk, Intercom, Shopify, GoHighLevel, RingCentral, OpenPhone, Google Workspace, Clio, MerusCase, and LEAP. Alongside managing the team, I remain directly involved in client communication, onboarding, training, quality assurance, workflow development, and performance management. My focus is on providing reliable, professional, and scalable support while maintaining confidentiality and long-term client relationships.

Customer Support Supervisor

Lets Outsource Ltd • Temps plein

Feb 2019 - Jan 2023 • 3 yrs 11 mos

Worked as a Customer Support Supervisor at letsoutsource.co.uk, where I gained extensive hands on experience managing customer service operations and supporting international clients. I supervised customer support agents, monitored daily performance, assisted with training and onboarding, and helped ensure customers received professional, accurate, and timely assistance. My responsibilities included handling and overseeing email, live chat, and phone support, resolving escalated customer concerns, maintaining service quality, and supporting day-to-day customer service operations. I also worked directly with customers when required, which strengthened my skills in complaint resolution, active listening, professional communication, problem-solving, and customer retention. I supported the team in following client guidelines, maintaining response standards, and delivering a consistent customer experience across multiple communication channels. As a supervisor, I helped coordinate workloads, monitored agent performance, provided feedback, assisted team members with difficult customer interactions, and ensured client requirements were followed accurately. This experience helped me develop strong expertise in customer service management, inbound and outbound support, email and chat support, call handling, team supervision, quality assurance, CRM management, and client communication. Working with international customers also strengthened my ability to adapt to different businesses, industries, processes, and customer expectations. My focus throughout this role was simple: provide reliable support, solve customer problems efficiently, maintain high service standards, and help the team represent each client’s business professionally.