
Bikramjitg
business analysis using data
Compétences

Voir mes services

Expérience professionnelle
Associate
Tata Consultancy Services • Temps plein
Sep 2020 - Dec 2025 • 5 yrs 3 mos
Backend administration for an international utility service provider. Energy domain knowledge with SAP CRM ISU billing and device management. Managing client data and resolving operational issues using Excel and SAP. Transcriptions using corporate meetings and supply chain backend management through customer applications.
Practitioner
Concentrix • Temps plein
Jun 2016 - Mar 2020 • 3 yrs 9 mos
Backend support for account and financial transactions for an app-based service provider. Managed client relationships through both front-end and back-end support. Tools used: Excel, Email, BLISS.
advisor
Wipro • Temps plein
Dec 2015 - May 2016 • 5 mos
Technical troubleshooting and support for a European telecom service provider. Managed customer escalations (B2C) and ensured SLA compliance. Identified line faults and coordinated onsite service scheduling. Maintained customer experience through continuous communication.