Noor Ul Ain

ServiceNow Consultant — Systems Ltd

Systems Limited • Temps plein

Jul 2025 - Present • 1 yr 1 mo

ServiceNow CMDB, CSDM, and ITOM delivery — building end-to-end service visibility and CMDB governance across the enterprise. ✓ Lead the implementation and optimization of the Common Service Data Model (CSDM) to align the CMDB with ITSM, ITOM, and business services. ✓ Design, configure, and maintain Service Mapping to establish end-to-end visibility of business-critical applications and infrastructure. ✓ Manage and continuously improve ServiceNow Discovery — including patterns, probes, and credentials — to ensure accurate and up-to-date CMDB population. ✓ Collaborate with ITSM process owners to integrate the CMDB with Incident, Problem, Change, and Request Management workflows. ✓ Ensure CMDB health through governance practices, reconciliation rules, and CI lifecycle management aligned with CSDM best practices. ✓ Work closely with infrastructure and application teams to onboard services and components into the CMDB. ✓ Analyze and resolve issues related to Discovery data quality, CI relationships, and service maps. ✓ Support compliance, audit, and reporting initiatives by ensuring the CMDB reflects the correct state of IT assets and services. ✓ Participate in the design and implementation of platform enhancements and service improvements in ServiceNow. ✓ Provide expertise in ServiceNow architecture, data modeling, and service context development.

ServiceNow Developer — NGT Solutions

Next Generation Technology Solutions • Temps plein

Feb 2023 - Aug 2025 • 2 yrs 6 mos

Here's that block cleaned up and formatted with ✓ marks, ready to paste into LinkedIn (I lightly fixed a few plurals/wording — "Script Includes," "Client Scripts," "Cross-Platform," "Flow Design"): Responsible for technical support of ITSM and integration tools including ServiceNow, Freshservice, Zendesk, Zapier, and Workato: ✓ Platform Implementations ✓ Incident, Change & Problem Management ✓ Catalog Items ✓ UI Policies & Data Policies ✓ Macros, Script Includes & Client Scripts ✓ Configurations ✓ Integrations (Cross-Platform) ✓ Scripting ✓ Discovery ✓ User Management ✓ Customization ✓ Flow Design & Workflow Automation ✓ Data Management & Asset Management ✓ Reporting & Analytics ✓ Problem Resolution ✓ Upgrades & Maintenance ✓ Continuous Improvement

ServiceNow Developer — MTBC

CareCloud • Temps plein

Dec 2019 - Feb 2023 • 3 yrs 2 mos

Foundation in IT service operations, incident management, and Freshservice implementation, expanding into ServiceNow development and platform migration. Responsible for delivering reliable, ITIL-aligned service management across ITSM and HRSD: ✓ IT Service Operations, Support & Ticketing ✓ Freshservice Implementation & Administration ✓ Incident, Service Request & SLA Management ✓ Major & Minor Incident Management ✓ L1–L3 Incident Resolution ✓ Freshservice-to-ServiceNow Data Migration ✓ Catalog Items, ACLs & Client Scripts ✓ Workflows, Business Rules, Notifications & Schedulers ✓ HR Portals & HRSD Workflow Automation ✓ Domain Separation & Role-Based Access Controls ✓ Reporting, Analytics & Dashboards (service performance and KPIs) ✓ Documentation & Knowledge Transfer