Marsha K

Customer Experience & Operations Specialist

Jan 2024 - Present • 2 yrs 10 mos

I help businesses improve customer experience, streamline operations and create sustainable internal systems. My work includes customer service management, staff training, SOP development, workflow improvement, documentation and handling complex customer cases. I focus on creating practical processes that increase efficiency and consistency.

Community & Program Coordinator

Dec 2023 - Present • 2 yrs 11 mos

I support community initiatives, educational programs and member-based organisations with coordination, communication and administration. My work includes volunteer coordination, membership management, event support, programme planning and creating systems that improve the participant experience.

Content & Communications Manager

Dec 2023 - Present • 2 yrs 11 mos

I create and manage content that helps organisations connect with their audience. My experience includes website content, social media management, customer communication, documentation and content planning. I focus on clear, authentic communication that supports both business goals and community engagement.