
Nyawira K
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Portfolio
Expérience professionnelle
Customer Service Manager
Safaricom PLC • Temps plein
Sep 2008 - Oct 2014 • 6 yrs 1 mo
Revenue Generation * Customer Experience * B2B -B2C * Commercial * Enterprise Cloud-based Solution * Sales Serving your Ambition with Purpose and Passion helping teams perform in Key Account Management and Customer Loyalty. Supporting teams operating in a complex business environment accelerate sales and progress towards commercial excellence. Leveraging a rich multi-disciplinary experience across the tech sector in Key Account Management, Complex Sales & Customer Experience. 10+ years in Key Account Management, sales and customer service leadership on supporting clients in making positive changes to their sales & relationship management strategies - making a significant impact on their results. Build long term partnerships with key customers. A pioneer in the field of Customer Experience, Nyawira has led teams through the transition to disciplined, customer-centric organizations resulting in increased revenue and customer loyalty.