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Ovidio B
@obravo289
Senior Technical Account Manager
États-Unis
Espagnol
À propos de moi
I am a Senior Product Support Specialist with over 8 years of experience in technical support and customer success. I currently manage a $5M ARR enterprise portfolio with a 90% renewal rate, leading cross-functional war rooms and owning technical relationships for high-severity incidents. I specialize in escalation management, API troubleshooting, and translating complex technical issues into business-impact updates for C-suite stakeholders.
Compétences
Ovidio B
hors ligne •
Voir mes services
Efficacité et automation des entreprises
I will audit your saas support tickets and build an ai escalation system
