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Explorer
Fiverr Pro
Français
$
USD
Oke Abdulmalik
@okehampton_0
customer support
Nigeria
Anglais, Français
À propos de moi
Hello, I’m oke abdulmalik, a professional Virtual Assistant and Certified Lead Generation Expert dedicated to helping businesses grow and stay organized.
I can handle web research, lead generation, social media management, YouTube channel management, influencer marketing, copy-paste tasks, customer support, and many other virtual assistance services. I am highly organized, detail-oriented, and always focused on delivering accurate and timely results.I believe in clear communication, strong work ethics, and building long-term working relationships with my clients. Feel free to contact me now.
Compétences
Oke Abdulmalik
hors ligne •
Voir mes services
Assistance générale
I will be your executive customer care representative and VA
Assistance générale
I will be your personal executive virtual assistant
Expérience professionnelle
customer service representative
ISON XPERIENCE • Temps plein
Mar 2023 - Jul 2024 • 1 yr 4 mos
FairMoney Microfinance Bank (Ison Xperience) Provided high-quality customer support by handling inbound and outbound calls, emails, and chat inquiries related to FairMoney’s financial products and services. Assisted customers with loan applications, repayments, account issues, and transaction inquiries, ensuring accurate and timely resolutions. Maintained a professional and empathetic communication style to enhance customer satisfaction and brand loyalty. Logged and tracked customer interactions using CRM systems, ensuring proper documentation and follow-up on unresolved issues. Resolved complaints efficiently while adhering to company policies, regulatory standards, and service-level agreements (SLAs). Educated customers on FairMoney products, promotions, and digital banking processes to improve product adoption.
