Racheal O

@olawunmirachel

Executive Virtual Assistant for CEOs, Calendar Management, Admin Support

Nigeria
Anglais, Yoruba
Certaines informations sont présentées en anglais.
À propos de moi
I help founders, CEOs, and growing businesses stay organized through Executive Virtual Assistance. My services include email and calendar management, executive and administrative support, CRM management, scheduling, and operations support. In my most recent role, I reduced an executive's inbox response time from 48 hours to same-day within two weeks. I'm proactive, detail-oriented, and experienced with Google Workspace, Microsoft 365, HubSpot, Shopify, Slack, ClickUp, and other productivity tools. Message me today—I'll help you reclaim hours every week. ... Plus d’infos

Compétences

o
olawunmirachel
Racheal O
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will be your executive virtual assistant for email and calendar management
De30 $US / projetPlus de détails
Gestion de boutique de e-commerce
I will manage your shopify customer service and order processing
De50 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Customer Service Representative

Smile Communications Nigeria • Temps plein

Mar 2024 - Jun 2025 • 1 yr 3 mos

Managed high volume inbound calls and messages, maintaining 95% customer satisfaction.  Achieved 85% first contact resolution for network, billing, and SIM related issues.  Logged 100% of customer interactions accurately in CRM systems.  Reduced repeat complaints by 30% through effective issue resolution and follow up.  Met 98% SLA compliance while handling technical and service inquiries.

Customer Support Representative

United Bank for Africa • Temps plein

Nov 2019 - Nov 2023 • 4 yrs

Handled over 120+ daily customer tickets, achieving a first-contact resolution rate of 93%. Assisted customers with account inquiries and transactions, maintaining 99% processing accuracy. Resolved customer issues within SLA time, achieving 90% resolution rate. Increased product adoption through cross selling, contributing to 15% growth. Maintained 100% accuracy in customer records and documentation