Seyi O

Lead AI Automation Architect & Conversational Engineer

Nexus Automation • Indépendant

Sep 2023 - Present • 3 yrs 1 mo

Serving as the principal technical architect delivering high-ticket Conversational AI infrastructure and end-to-end Workflow Automation systems for international businesses, e-commerce brands, and digital agencies. This high-level position focuses on engineering autonomous communication pipelines that maximize operational efficiency, eliminate manual overhead, and convert raw incoming traffic into qualified business leads. Key Deliverables & Methodologies: - Conversational AI Design: Architecting highly advanced, human-like voice receptionists and intelligent voice calling agents capable of handling natural dialogues, complex contextual branching logic, and real-time appointment booking. - Omnichannel Chatbot Architecture: Engineering high-performance customer service chatbots deployed across critical enterprise channels including official WhatsApp Business API, ManyChat, Instagram, Facebook Messenger, and custom web applications. - Advanced Logic & Prompt Engineering: Crafting deterministic and generative system prompts using cutting-edge LLMs (ChatGPT, Claude) to build robust text and voice workflows that adhere strictly to business governance and operational guardrails. - System Interoperability: Constructing zero-latency webhook connections and API integrations using industry-standard backend cloud platforms (n8n, Make.com) to orchestrate flawless multi-app synchronization. - CRM Data Mapping: Building automated webhooks that pipe conversation transcriptions, lead scores, and call analytics instantly into top-tier customer relationship management software like GoHighLevel, HubSpot, and Salesforce.

Senior Conversational Systems Developer

Elite Digital Emporium • Freelance

Apr 2023 - Jun 2025 • 2 yrs 2 mos

Operated as a senior developer specializing in the conceptualization, coding, and production deployment of interactive messaging frameworks and cloud-based automated systems. Responsible for leading technical implementation lifecycles, translating raw business requirements into structured logical flowcharts, and scaling communication architectures to withstand high-volume traffic concurrent requests. Key Deliverables & Methodologies: - Official API Onboarding & Security: Managed complex system setups involving the official Meta Developer portal, business manager verifications, permanent access token configurations, and webhook security protocols for enterprise WhatsApp API instances. - Asynchronous Script Deployment: Developed lightweight, secure, and resilient backend automation scripts optimized to handle high data throughput without latency or data packet drops. - Marketing Automation Funnels: Built comprehensive social commerce ecosystems leveraging ManyChat and custom text-triggers to capture user attention on Instagram and Facebook, guiding prospects safely through automated qualifying funnels. - Rigorous Quality Assurance: Conducted strict edge-case simulation, stress testing, and response formatting calibration to guarantee production-ready software stability prior to final customer handover.

Workflow Automation Specialist

CoreTech Innovations • Freelance

Aug 2023 - Feb 2025 • 1 yr 6 mos

Managed end-to-end system migrations, cloud pipeline connections, and software-as-a-service (SaaS) tool alignment for small-to-medium enterprises seeking rapid digital transformation. Focused heavily on building data integrity layers between customer-facing applications and back-office tracking databases. Key Deliverables & Methodologies: - Pipeline Integration Engineering: Conceived and maintained hundreds of custom automated triggers, actions, and conditional filters using visualization platforms (Make/Zapier) to connect disparate web tools. - Lead Management Architectures: Formulated automated trigger events that captured raw leads from incoming customer support channels and securely stored them within clean, relational database architectures. - Project Mapping and Consultancy: Partnered directly with corporate stakeholders to audit legacy workflows, identify systemic operational bottlenecks, and provide clear technical blueprint paths to automate repetitive tasks.