Ritu K

Online Language Tutor & Learning Coordinator

Preply • Freelance

Feb 2024 - Present • 2 yrs 3 mos

💠Handled 75+ client messages per month, responding to inquiries with clear, professional, and timely communication. 💠Coordinated and delivered 100+ sessions per month, ensuring organized materials, notes, and consistent follow-ups. 💠Managed 10-15 active clients weekly, coordinating schedules, lesson confirmations, and follow-up communication. 💠Maintained structured records for 20+ active clients, tracking progress, attendance, and communication history. 💠Maintained a 90%+ positive feedback rating, reflecting reliability, professionalism, and supportive communication. 💠Balanced multiple communication channels simultaneously (platform messaging, scheduling, session coordination) while maintaining consistent response times. 💠Assisted in troubleshooting technical issues during online sessions, reducing disruptions by 95% 💠Communicated professionally and empathetically to resolve questions and concerns, achieving positive feedback from 90% of students

Customer Support Specialist | Customer Communication & Order Coordination

Independent Fashion Label • Temps plein

Jan 2010 - Jan 2024 • 14 yrs

💠Assisted 10-20 customers per week with inquiries about custom orders, pricing, and design options. 💠Guided customers through the custom order process, explaining materials, timelines, and order details. 💠Managed 50+ custom orders, providing updates and resolving customer concerns. 💠Maintained clear records of customer preferences and order specifications to ensure accurate fulfillment. 💠Handled customer requests, modifications, and clarifications to ensure smooth order completion. 💠Provided professional and courteous in-person support, helping maintain positive customer relationships. 💠Coordinated with production/order preparation to confirm details before delivering information to customers. 💠Resolved customer concerns promptly to maintain high customer satisfaction.