Oricha

Software Manager

FHG • Freelance

Jan 2024 - Present • 2 yrs 4 mos

scalable digital workflows that improve operational efficiency and business productivity. My work focuses on helping organizations reduce manual tasks, streamline processes, and integrate their tools into efficient automated systems. In my role, I have managed automation projects that connect multiple business platforms, enabling seamless data flow and workflow automation across departments. I have built and deployed automation systems using modern workflow tools, APIs, and integrations to support marketing operations, customer relationship management, and internal business processes. As a CRM manager, I have implemented and optimized CRM systems to improve lead tracking, customer engagement, and sales pipeline visibility. My work includes designing automated lead capture systems, customer onboarding workflows, reporting dashboards, and automated follow-up processes that help businesses improve customer experience and conversion rates. I have also overseen the implementation and management of software systems used for marketing, communication, and data management. This includes evaluating software tools, configuring integrations, and ensuring that systems operate efficiently within the organization’s technology stack. Some of my key achievements include successfully designing automation workflows that significantly reduced manual workload for teams, implementing CRM systems that improved lead management and sales tracking, and integrating multiple platforms to create streamlined operational processes. Through these projects, I have helped businesses save time, improve data organization, and build scalable digital infrastructure that supports long-term growth. My focus is always on creating practical automation solutions that are reliable, easy to maintain, and tailored to the specific needs of each business.