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M Osama Saleem
@osamasaleem387
Customer Support Expert, Live Chat, Email and Merchant Support
Pakistan
Anglais
À propos de moi
Hi, I’m Muhammad Osama, a Customer Support Specialist with 10+ years of experience in customer service, technical support, merchant services, payment processing, POS systems, and e-commerce support. I provide professional Live Chat, Email Support, Help Desk, Ticket Management, Troubleshooting, Customer Follow-ups, and Escalation Handling. I focus on clear communication, fast responses, problem-solving, and delivering an excellent customer experience. Available for both short-term projects and long-term support.
Compétences
M Osama Saleem
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide professional and responsive chat support service
Assistance client
I will be your professional customer support and payment processing virtual assistant
Portfolio
Expérience professionnelle
CLIENT SUPPORT SPECIALIST
Dolphin Advanced Technology Services – Everything you need to get your business on the web. Domain names, cloud hosting, app development, AI and ERP consultation, and more. It all starts here. • Temps plein
Nov 2025 - Present • 10 mos
• Provide end-to-end client support for merchants throughout the entire business lifecycle, from onboarding and activation to ongoing operations until issue closure or end of business. • Act as a single point of contact for all merchant queries, including onboarding, technical, transactional, and account-related issues via calls, emails, and live chat. • Deliver technical support for POS and payment processing systems, including device provisioning, deprovisioning, activation, factory resets, and connectivity troubleshooting. • Use Dolphin ERP and internal ticketing systems to log, track, document, and drive cases to full resolution with clear audit trails. • Coordinate cross-functionally with Developers, IT, Compliance, Accounts, Boarding teams, and external vendors to resolve complex issues efficiently while consistently meeting SLA requirements.
L1 SUPPORT ENGINEER
TRAFiX LLC • Temps plein
Mar 2025 - Dec 2025 • 9 mos
• Provided technical support to brokerage firms using Trafix's trading and market data software. • Troubleshot and resolved issues related to software installation, login, trade executions, data feeds, and latency. • Assisted in onboarding new clients by guiding them through setup and configuration. • Communicated client-requested changes and feedback directly to the Development Team for implementation. • Worked closely with the backend/IT teams to report bugs and follow up on issue resolution. • Documented technical issues and solutions in the internal knowledge base for future reference. • Maintained SLAs and provided timely updates to clients via phone, email, and ticketing systems.
WALMART CHAT SUPPORT EXECUTIVE
ibex • Temps plein
Aug 2024 - Mar 2025 • 7 mos
• Delivered real-time customer support via chat for Walmart’s e-commerce operations. • Handled inquiries regarding orders, returns, refunds, product availability, and account issues with professionalism and efficiency. • Maintained an 88% Customer Satisfaction Score (CSAT) by delivering quick, clear, and empathetic support. • Assisted in training new hires by sharing best practices and tools knowledge. • Handled multiple chat windows simultaneously, ensuring accurate and prompt responses. • Demonstrated empathy and problem-solving skills to de-escalate challenging customer situations.
