Paola Moreno

Administrative Assistant

Food and Agriculture Organization of the United Nations • Temps plein

Dec 2024 - Dec 2025 • 1 yr

Analyze and present weekly reports summarizing the results of field inspections conducted by veterinary teams in pig farms. Ensure that data collected through the Biosecurity Standard Checklist accurately reflects each farm’s biosecurity level and compliance status. Record, organize, and summarize additional program activities such as donations, training sessions, and field interventions carried out by the technical teams. Support data management and documentation to strengthen the monitoring and evaluation framework of the national ASF response.

Insurance Patient Coordinator

Teleperformance • Temps plein

Sep 2019 - Apr 2024 • 4 yrs 7 mos

Delivered HIPAA-compliant customer service support to U.S. healthcare members, providing guidance across medical insurance, Medicare plans, and prescription benefit processes in a high-volume contact center environment. Core Responsibilities & Skills: Administered AARP health plans for senior members, including Medicare and Medicaid benefits coordination. Resolved complex prescription drug benefit issues, including coverage denials, prior coordination of benefits, Medicare late enrollment penalties, and Medicare Part D billing stages. Managed high-volume inbound and outbound calls related to healthcare coverage, eligibility verification, medical claims, and patient inquiries.