Patrick C

Patient Intake Specialist

Journey Psyche • Temps plein

Sep 2024 - Feb 2026 • 1 yr 5 mos

- Processed new patient and follow-up intake forms via Updox, ensuring accurate data entry and creation of patient charts in Practice Fusion. - Scheduled patient appointments and managed calendar accuracy within Practice Fusion. - Verified insurance eligibility through Alma and Headway, including copays, coinsurance, and deductibles. - Monitored referral and intake platforms (Zocdoc, Alma, Headway, Simplyme) to identify and process new patient leads. - Processed patient payments securely through Converge in compliance with billing protocols. - Sent appointment reminder texts 48 hours and 24 hours prior to scheduled visits. - Distributed broadcast reminder texts and emails to patients via Updox one day before appointments.

Medical Records Clerk

Herrman and Herrman P.L.L.C • Temps plein

May 2024 - Aug 2024 • 3 mos

- Managed comprehensive client communications using Filevine, Zoom, and Outlook, ensuring timely replies. -Facilitated and scheduled patient treatments with healthcare facilities, optimizing care coordination ensuring both client and facility are well-coordinated. -Partnered with Case Management and Legal teams to finalize accurate demand letters for insurance submission.

Customer Care Lead

Cocolife Healthcare • Temps plein

Jun 2018 - Jan 2024 • 5 yrs 7 mos

- Roving Customer Care Associate in between Manila based hospitals to provide insurance verification and assistance - Insurance verification. - Assess and accommodate patient's needs and requests upon insurance review - Accurately transcribe doctor's requests procedure to the company's system thru phone or email. - Assist and support clients as needed.