p
paulacusba

Paula J.

@paulacusba

VA, Customer Support, Email and Chat Support

Colombie
Anglais, Portugais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm Paula, a Trilingual Virtual Assistant fluent in Spanish, English, and Portuguese. I help businesses stay organized, improve customer relationships, and increase productivity through customer support, appointment setting, administrative assistance, lead generation, and CRM management. Skilled in Google Workspace, Microsoft 365, Trello, Asana, Notion, and CRM platforms, I deliver reliable, detail-oriented support. My multilingual communication skills help businesses connect with clients and grow internationally.... Plus d’infos

Compétences

p
paulacusba
Paula J.
hors ligne • 
Temps de réponse moyen de 28 heures

Voir mes services

Assistance générale
I will be your trilingual administrative virtual assistant
De5 $US / projetPlus de détails
Succès client
I will be your virtual customer service expert
De5 $US / projetPlus de détails

Expérience professionnelle

Amazon

Customer service

Amazon • Temps plein

Oct 2021 - Present • 5 yrs

Customer Support Specialist with over 6 years of experience delivering exceptional customer service in fast-paced environments. Currently supporting Ring customers through Amazon, handling inbound calls, billing inquiries, account assistance, technical troubleshooting, and issue resolution. Skilled at managing customer concerns with professionalism, empathy, and efficiency while maintaining high satisfaction standards. Strong communication, problem-solving, and multitasking abilities, with a proven track record of building positive customer relationships and providing seamless support experiences.