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Paulina M
@paulina_mb
Strategic Operations Leader
Mexique
Espagnol, Anglais
À propos de moi
Diseño y gestiono redes sociales. Trabajo como creador UGC para potenciar tu contenido y visibilidad. Me especializo en marketing digital, creación de contenido visual y planes que conectan con audiencias reales. Si buscas creatividad, consistencia y alguien que entienda cómo mover tu marca, ¡aquí estoy!
Compétences
Paulina M
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Gestion de projet
I will provide strategies and workflows to optimize performance
Expérience professionnelle
Project Manager
Freelancing Career • Freelance
Nov 2024 - Present • 1 yr 6 mos
-End-to-end project leadership, ensuring strategic alignment between talent needs and business objectives. -Budget management and resource allocation to guarantee operational continuity. -Implementation of operational improvements to optimize efficiency and prevent conflicts.
Bilingual Ops Trainer
Santander • Temps plein
Oct 2024 - Oct 2025 • 1 yr
-Management of onboarding and training for new hires in the U.S. banking market, ensuring compliance with global and corporate standards. -Monitoring learning curves and performance trends to implement proactive solutions for retention and alignment. -Redesign of training frameworks and internal procedures to enhance operational performance and employee experience.
Operations Supervisor
Best Buy • Temps plein
Sep 2022 - Jul 2024 • 1 yr 10 mos
-Supervision of high-performance teams, applying personalized feedback (STAR method) to improve quality indicators and strengthen organizational culture. -Development and analysis of KPI reports and performance metrics to prioritize teamwork and align operations with campaign goals. -Management of operational challenges and labor dispute resolution through structured mediation, implementing systemic changes to improve the work environment.
