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Pawel P
@pawelpodworny
I will fix your travel problem when your flight goes wrong
Royaume-Uni
Anglais, Polonais, Français, Espagnol
À propos de moi
I’m a travel operations professional with several years of experience in the travel industry, specialising in flights, disruptions and complex itineraries.
I’ve worked with international travellers, airlines and travel suppliers at WeSki and Trip.com, handling rebooking, rerouting, flight changes and operational problems.
I speak English, Polish, French and Spanish and provide practical, clear solutions when travel doesn’t go to plan.
Compétences
Pawel P
hors ligne •
Voir mes services
Plans de voyage
I will fix your travel problem or flight disruption
Expérience professionnelle
Customer Service and Operations Consultant
WeSki • Temps plein
Sep 2024 - Present • 2 yrs
Led a team of three while mentoring over 15 consultants. Directed the operational response for 1,000+ customers during a major resort-access crisis. Owned complex flight escalations and redesigned flight-risk processes, eliminating missed-flight incidents and saving over £50,000 annually.
Flight Specialist
Trip.com • Temps plein
Aug 2022 - Mar 2024 • 1 yr 7 mos
Resolved high-volume international travel disruption cases involving cancellations and complex rebooking. Utilized multilingual skills and advanced booking systems to deliver seamless experiences. Ranked Top 3 globally for Trustpilot feedback and improved email quality standards.
