PrashanthPillai

Cybersecurity Lecturer

Study at BSBI – Berlin, Paris, Barcelona & Hamburg | Berlin School of Business and Innovation • Freelance

Apr 2026 - Jun 2026 • 2 mos

• Conduct teaching, examination duties, revise, design and develop new curricula for Cybersecurity, Linux and Networking fundamental modules of the M.Sc Cybersecurity program in University of Roehampton London in partnership with BSBI ensuring alignment with academic standards and learning outcomes. • Creatively design and develop instructional materials that enhance the learning experience and engagement of students. • Develop and set examinations or other assessment instruments to ensure that written/rewritten examinations are provided alongside regular examinations at least two weeks prior to the conclusion of the semester or as specified.

Senior Software Development Engineer - Database Security – Red Team

Trellix • Temps plein

Feb 2024 - Dec 2025 • 1 yr 10 mos

• Conducted CVE reverse engineering for enterprise databases using Oradiff and Beyond Compare to identify attack vectors and developed virtual patch signatures to prevent database attacks like Privilege escalation, SQL Injection, Information disclosure and Data manipulation. • Used Assembly level language and tools like IDA Pro, Ghidra, Beyond Compare, Visual Studio Code, Oradiff for reverse engineering. • Implemented virtual patch and vulnerability assessment sup files for Database security product • Worked on tools like OWASP ZAP for DAST and Burp Suite for manual penetration testing. • Conducted knowledge transfer and brownbag sessions to upskill the new engineering team to handle customer escalations. • Strong expertise working with databases like Oracle, MSSQL, MySQL, MariaDB, PostgreSQL, IBM DB2, SAP HANA, and MongoDB. • Strong expertise in version control, testing and CI/CD pipelines. • Used VMware vSphere client to generate VM’s for development and QA testing. • Reviewed Database Security Github code in C++ & Java to provide solutions for customer issues. • Pushed and committed PR’s via Gitbash/Windows Powershell and performed code review via Github thereby approving and recommending changes to the Database security code base. • Participated in Database Security Engineering Bug triage calls to resolve critical customer escalations • Participated in Sprint planning and Retrospective meetings using the Agile Scrum model. • Created, automated and deployed RTQA/ Production ready application builds via Jenkins.

Tier 3 Senior Technical Support Engineer

McAfee • Temps plein

Oct 2016 - Dec 2025 • 9 yrs 2 mos

• Delivered technical support for McAfee/Trellix ePO (ePolicy Orchestrator), SIEM (FreeBSD and Kafka based), Database Security, and Vulnerability Manager. • Replicated customer issues in lab environments, submitted bugs to engineering and provided verified fixes to customers. • Opened customer/internal reported bugs in Jira, handled incidents via Salesforce and Insights and documented detailed technical knowledge facts in Confluence. • 9 years of experience working as a Senior Support Engineer supporting cloud/networking/application/web/database security products. • 9 years of experience with operating systems such as Windows, Mac OS, Linux, Unix, FreeBSD, Solaris, AIX, and HPUX. • 9 years of working with databases like Oracle, MSSQL, MySQL, MariaDB, PostgreSQL, IBM DB2, SAP HANA, and MongoDB. • Strong communication skills with the ability to communicate with internal teams, customers, partners, and executives. • Took refresher trainings for the customers, partners, sales engineers and the technical support engineers on Product features/Networking/Linux/Cloud security/windows/ Oracle & SQL Database fundamentals, SSL certificates, Shell scripting and Power shell scripting. • Participated in conducting technical interviews for recruiting new hires for McAfee/Trellix Technical Support team and conducted technical training sessions for new hires to make them ready for Go Live. • Mentored a team of 20 Technical Support Engineers (TSEs) and guided them on escalations. • Performed triage of 60+ day cases belonging to TSE’s and aided them in providing faster resolution to the customers thereby reducing the average backlog. • Authored 100+ McAfee/Trellix knowledge base articles and assisted customers via online communities. • Managed the customer call queues and assisted the TSE’s to improve KPI and metrics like MTTR, CSAT Scores, Average Backlog Rate, reduce DSAT using PowerBI analysis thereby leading to a better NPS score. • Integrated various data sources with McAfee SIEM