p
philippschae177

Philipp S

@philippschae177

AI Customer Support Automation: Chatbots, Reply Templates, Helpdesk Workflows

Espagne
Allemand, Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I help small teams and online businesses cut support workload with practical AI. I’ve worked in customer support for 5+ years, including final-escalation cases, so I know what real tickets look like. I now build AI tools for exactly that: LLM-powered chatbots (OpenAI/Anthropic), knowledge-base search (RAG), and reply-template systems. I’ve shipped apps to the App Store and Google Play. Stack: TypeScript, React, Next.js, Flutter, Firebase, Supabase. Clear communication, honest scoping, fast delivery. German and English native-level, Spanish B2.... Plus d’infos

Compétences

p
philippschae177
Philipp S
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Développement de chatbots d'IA
I will build an ai chatbot trained on your help center and faqs
Développement d'applis iOS
I will develop your ios and android app with flutter and firebase

Portfolio

Expérience professionnelle

Freelance

AI Developer & Mobile App Builder

Freelance • Freelance

Jul 2025 - Present • 1 yr 3 mos

Description I design, build and publish mobile apps and web apps for clients and my own products, working with AI coding agents (Claude Code, Kiro) to ship quickly without cutting corners. Highlights: FristFix: a deadline reminder app, live on the App Store and Google Play. Flutter, local-first storage, Firebase login and cloud sync, RevenueCat subscriptions, on-device notifications. 60+ Friends: a social app for people aged 60+, built in Flutter with Riverpod. It has onboarding, interest-based matching, chat, activities and an accessible design. Web apps and hackathon projects with Next.js, React, TypeScript, Supabase and Firebase. AI features with OpenAI and Anthropic APIs, including prompt engineering, RAG and embeddings. I handle the full process: product definition, architecture, development, debugging and store release.