p
pierrelabs

Pierre

@pierrelabs

I help service businesses turn inquiries into paying customers

Afrique du Sud
Anglais, Afrikaans
Certaines informations sont présentées en anglais.
À propos de moi
I help service businesses turn customer inquiries into paying customers. Most businesses lose leads not because of poor service, but because responses are slow, inconsistent, or unclear. When potential customers message you, timing and clarity decide whether you win the job or lose it. I design and set up smart response systems that ensure every inquiry is handled professionally, instantly, and with the goal of moving the conversation toward a sale — not just “replying.” My focus is not on buzzwords or over-automation. It’s on: ✔ Faster response times ✔ Clear, accurate answers to customer... Plus d’infos

Compétences

p
pierrelabs
Pierre
hors ligne • 

Voir mes services

Création de sites web
I will redesign your wordpress website with high converting copy and modern design
Formatage des données
I will build a custom excel CRM and account tracker for your sales team

Expérience professionnelle

Bearings_International

Bearings International

Temps plein • 10 yrs 10 mos

Senior Sales Representitive

Jun 2020 - Present • 6 yrs 5 mos

As a Senior Sales Representative at Bearings International Secunda, I manage and grow key industrial accounts across sectors such as mining and heavy industry, supplying bearings, electric motors, variable speed drives (VSDs), gearboxes, couplings and related mechanical components. My day-to-day work centres on building long-term client relationships, uncovering customer needs through structured sales discovery, and turning those needs into well-qualified opportunities. I track every opportunity through the pipeline, follow up consistently, and use product-level sales analysis to identify gaps, growth areas and cross-selling potential within each account. Skills I bring to my Fiverr clients: Account management and B2B relationship building Sales discovery and needs analysis Opportunity and pipeline tracking (CRM-driven) Sales data analysis and reporting in Excel Clear, professional client communication Sales process improvement and operations support Working in a technical, high-stakes industrial environment has taught me to be accurate, reliable and solution-focused. Customers depend on me to get the right product at the right time, so I’m disciplined about detail, deadlines and follow-through. I now apply this same commercial mindset to help businesses sell smarter, organise their sales processes and grow online. Ways to strengthen it: Add one or two real numbers, such as the number of accounts you manage, revenue growth, a turnaround you drove, or years of experience. Specific results are what make buyers trust a profile. Match the last paragraph to your gigs. If you’re selling digital marketing, sales funnels, or Excel sales tools, name that there so the job history connects directly to what you offer. Check that every claim is something you’re comfortable being asked about in a client conversation. If you tell me which gigs you’re offering on Fiverr, I can tailor the wording and the skills list to fit them.

Interim Branch Manager

Jan 2016 - Jun 2020 • 4 yrs 5 mos

As Interim Branch Manager at Bearings International Ermelo, I was responsible for the full running of the branch while also acting as the sales representative for its major accounts. I balanced strategic leadership with hands-on customer management, supplying bearings, electric motors, VSDs, gearboxes, couplings and related industrial components to mining, agricultural and heavy industry clients. Key responsibilities: Managing and growing the branch’s major accounts, from sales discovery through to quotation, order and after-sales follow-up Setting branch strategy and sales targets, and driving the team to achieve them Leading, coaching and training sales and counter staff to improve product knowledge and service levels Stock profile planning: deciding what to hold, at what levels, to maximise availability while controlling working capital Sales forecasting and pipeline reviews to anticipate demand and plan resources Managing income and expenses to keep the branch profitable, including margin control and cost management Debtors and credit control, working with customers to keep accounts healthy Supplier and vendor relationships, including negotiating pricing and managing delivery performance Branch performance reporting to senior management Ensuring compliance with company policies, health and safety requirements, and quality standards Handling customer queries, complaints and escalations to protect long-term relationships Overseeing daily operations, including stores, dispatch and administration This role strengthened my ability to lead people, make commercial decisions under pressure, and take full ownership of results. These are skills I now bring to clients who need help with sales strategy, performance tracking and growing their business.

Sales Representative

Africa Auto Master • Temps plein

Mar 2015 - Dec 2015 • 9 mos

As a Sales Representative at Africa Auto Masters, I was the link between customers and the workshop. My primary focus was managing client accounts and the repair jobs they had in for work, while also selling products to new and existing customers. Key responsibilities: Managing customer accounts and tracking repair jobs from check-in through to completion and hand-over Giving customers clear, timely feedback on job status, findings, quotations and expected turnaround times Liaising between customers and workshop staff to make sure repairs met customer expectations and deadlines Building and maintaining long-term customer relationships through consistent communication and follow-up Reviving dormant accounts by identifying inactive customers, reaching out, understanding why they had stopped buying, and winning back their business Product sales, including needs analysis, quoting and closing orders Handling queries, delays and complaints professionally to protect customer trust Keeping accurate account and job records to support follow-ups and repeat business This role taught me how important communication is when customers are without their equipment and waiting on answers. I learned to manage expectations, keep people informed and turn a stressful repair experience into a reason for the customer to stay loyal. These skills now help me support clients with customer follow-up, re-engagement of inactive customers and relationship-driven sales.