Prerit M

Assistant Vice President (UX)

Citi • Temps plein

Jul 2023 - Present • 3 yrs 1 mo

Owned end-to-end design for global commercial banking onboarding, lifting satisfaction to 90%. Maintained design system consistency across the onboarding portal, driving usability to 94% in the UK and 100% in Germany. Mentored a design team, setting standards and partnering with engineering in an Agile model.

Senior Software Consultant

HSBC • Temps plein

Mar 2018 - Jul 2023 • 5 yrs 4 mos

Directed user research and UX design for SmartServe Digital and E-Sign journeys. Built front-end portals using React and developed an AI-based OCR tool (D-crest) using Redux. Created SmartForms using Angular 5 and conducted A/B tests on form layouts to optimize completion rates and operational processes.