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Fiverr Pro
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Raymond Prem
@prem_raymond
Customer and Technical Support Specialist
Malaisie
Anglais, Malais, Tamoul
À propos de moi
I’m a Customer & Technical Support professional with experience across SaaS, technology, enterprise IT, professional AV and healthcare technology. I help businesses manage customer enquiries, support tickets and technical issues through ticket triage, troubleshooting, escalation, backlog cleanup and follow-up. I focus on clear communication, structured problem-solving, SLA and CSAT performance, and reliable support operations.
Compétences
Raymond Prem
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will clear your customer support backlog and manage support tickets
Assistance client
I will troubleshoot technical issues and provide clear support solutions
Expérience professionnelle
Technical Support Advisor
Concentrix
May 2024 - Mar 2026 • 1 yr 10 mos
Provided customer and technical support in a high-volume environment, assisting customers with product, account and technical issues through structured troubleshooting and clear communication. Managed support interactions while working to SLA, CSAT and quality targets, with a focus on accurate resolution, customer satisfaction, escalation and follow-up.
Technical Support Advisor
Pulse
Jun 2023 - Oct 2023 • 4 mos
Provided technical support for professional audio/video products, handling customer enquiries, troubleshooting, ticket management, RMA requests, documentation and escalations. Worked with customers to investigate technical issues, identify solutions and provide clear follow-up while maintaining organised support records and service quality.
