
Precious. A
Automation Expert
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Expérience professionnelle
CRM & Customer Support Automation Engineer
Velgaster SV • Freelance
Feb 2026 - Mar 2026 • 1 mo
Developed CRM and customer support workflow automation systems using Make.com, HubSpot, Zendesk, Freshdesk, Slack, Gmail, Airtable, and Trello integrations. Automated support ticket creation, customer follow-ups, escalation paths, notifications, onboarding sequences, SLA reminders, and team assignments to improve customer satisfaction and operational efficiency. Created workflows that synchronized customer data across platforms, automated lead nurturing campaigns, and generated analytics reports in real time. Built scalable support infrastructures using routers, filters, APIs, and webhooks while reducing manual administrative work for businesses and agencies. Skilled in customer support automation, CRM integration, helpdesk workflows, automated communication systems, ticket routing, and Make.com business automation.