p
priyadharshi139

Priyadharshinim

@priyadharshi139

Implementing Freshworks Products Like EX and CX

Inde
Anglais, Tamoul
Certaines informations sont présentées en anglais.
À propos de moi
Hi, I’m Priyadharshini—a solutions specialist dedicated to optimizing employee and customer experiences (EX & CX). I help businesses configure, automate, and seamlessly implement Freshworks products (Freshdesk, Freshservice, and CRM tools). What I deliver: • End-to-end Freshworks setup & onboarding • Ticket routing, SLA policies, and automated workflows • Custom portal configurations & self-service portals • API/webhook automations and data integrity checks Let’s streamline your operations and elevate your customer support. Send a message to get started!... Plus d’infos

Compétences

p
priyadharshi139
Priyadharshinim
hors ligne • 

Voir mes services

Installation de logiciels
I will set up, configure, and automate freshdesk and freshservice
De20 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Saasone_Consulting Services

ITSM Implementation Engineer

Saasone Consulting Services • Temps plein

Dec 2024 - Present • 1 yr 10 mos

Specializing in end-to-end ITSM setup, workflow automation, and service desk optimization. Key Responsibilities & Achievements: • Implemented and customized Freshservice and Freshdesk environments, including Incident, Service Request, and ticket lifecycle workflows. • Configured automated ticket dispatch, multi-tier SLA escalation policies, and departmental routing rules. • Designed structured Employee Service Catalogs and self-service knowledge base portals to streamline internal IT requests. • Automated multi-stage approval processes and recurring operational tasks to improve team resolution efficiency.