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Fiverr Pro
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Faizan Haider
@qainsightpro
Quality Assurance Specialist
Pakistan
À propos de moi
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.
Compétences
Faizan Haider
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Business
I will provide professional quality assurance and call monitoring services
Assistance client
I will create QA scorecards and sop checklists for customer support teams
Expérience professionnelle
Senior Quality Assurance Supervisor
Fintech • Temps plein
Feb 2026 - Present • 6 mos
Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.
