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Johan R
@r11jsebas
Medical Billing Manager
Colombie
Anglais, Espagnol
À propos de moi
I am a detail-driven professional with a strong foundation in healthcare billing operations, currently transitioning into Quality Assurance Engineering. I have a proven track record of identifying root causes of errors in high-stakes environments and resolving complex system discrepancies. I bring a disciplined, methodical approach to identifying issues and ensuring system integrity.
Compétences
Johan R
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Montage vidéo
I will automate your faceless youtube channel with ai script, voice and video
Expérience professionnelle
Customer Service Representative
Concentrix • Temps plein
Sep 2024 - Present • 2 yrs
Bilingual agent providing specialized customer service in English and Spanish. Manages inquiries related to life insurance policies, addresses concerns, modifies policy conditions, and processes payments. Focuses on ensuring customers understand their benefits and terms while delivering personalized service to foster trust and satisfaction.
Customer Service Assistant
Teleperformance • Temps plein
Aug 2021 - Aug 2022 • 1 yr
Provided telephone customer service for the Despegar campaign, handling inquiries, modifications, and cancellations of air transportation services. Offered internal support to colleagues regarding call procedures to ensure excellent service delivery within target timeframes.
