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I will be your customer support representative
Experienced in Customer Support and Dispute Management
I am Md. Lotifur Rahman, a dedicated Customer Support Specialist committed to delivering exceptional service and ensuring customer satisfaction.
My 10 years of professional experience, including 6+ y...
À propos de ce service
Are you looking for a professional, reliable, and highly experienced Customer Support Representative to handle your clients with care? You are in the right place.
With over 7 years of professional experience in customer service, territory management, and client relations, I know exactly what it takes to keep customers happy. My background includes working with established companies like Maple BPO, Digital Health Care Solutions, and Telenor Health, where I mastered the art of managing multiple projects, solving complex problems, and driving client satisfaction.
Whether you run an e-commerce store or a service-based business, I will represent your brand with the utmost professionalism and ensure your customers receive prompt, effective support.
Services I Offer:
- Email management
- Live chat support
- Ticket handling, Tracking orders, processing refunds, and managing CRM tools.
Why Choose Me?
- Years of corporate experience managing customer satisfaction and project workflows.
- Ability to handle multiple projects simultaneously without compromising on quality.
- Dedicated to meeting and exceeding your business's support targets.
Every customer is unique and deserves dedicated care.
Mon portfolio
FAQ
What tools or software are you experienced with?
I am highly adaptable and experienced with popular CRM and helpdesk tools like Zendesk, Freshdesk, HubSpot, and Edesk, as well as e-commerce platforms like Shopify. If you use a custom tool, I can easily learn it through your guidelines or a quick training session.
Do you handle live chat and email support at the same time?
Yes! Thanks to my BPO and project management background, I am a multitasking expert. I can efficiently manage live chat queues while answering email tickets without compromising on response quality.
How do you handle angry or frustrated customers?
Every customer is unique and deserves dedicated care. I approach frustrated customers with deep empathy, active listening, and a calm, professional attitude. My goal is always to defuse the situation and provide a fast, clear solution to keep them loyal to your brand.
What are your working hours and time zone?
I am flexible and can align my working hours with your business needs, whether you target US, UK, or global time zones. Please message me before ordering so we can confirm the exact hours required for your project.
