r
ractub23

Richel

@ractub23
5,0(1)
Philippines
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Administrative Support & Virtual Assistance – email management, calendar management, scheduling, and booking Social Media Management – strategy, content creation, posting, and engagement Graphic Design via Canva – branded graphics, social media creatives, marketing materials Customer Service & Chat Support – live chat, ticketing, and client communications CRM Management – GoHighLevel, HubSpot, and other CRM platforms Marketing Automation – GHL workflows, Zapier, Make, and AI-powered campaigns Lead Generation & Data Entry – prospect list building, research, and CRM input Funnel & Landing... Plus d’infos

Compétences

r
ractub23
Richel
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Gestion de la relation client
I will go high level sales funnel, automation landing page pipeline, employee ai
5,0(1)
De10 $US / projetPlus de détails
Gestion des réseaux sociaux
I will create content for any of your social media accounts
De10 $US / projetPlus de détails

Expérience professionnelle

HighLevel

Highlevel

HighLevel • Temps plein

Sep 2024 - Jan 2026 • 1 yr 4 mos

-Utilized HighLevel to manage customer interactions and maintain detailed records of inquiries and resolutions. -Delivered specialized customer service across EZE Training, Pre-Need Services, RV, and Party Bus accounts. -Guided customers through platform features and resolved complex technical issues to ensure a smooth user experience. -Collaborated with technical and sales teams to provide holistic solutions tailored to specific business needs. -Identified opportunities to improve chat support workflows and procedures within the platform. Effectively identified complex inquiries and routed them to the proper department or higher-level support teams to ensure timely resolution. -Rapidly mastered different tools to provide accurate product information and technical troubleshooting.

Closebo.ai

Closebot.ai • Temps plein

Jan 2024 - Oct 2025 • 1 yr 9 mos

-Managed chat-based communication channels, ensuring high-quality interactions between customers and AI-driven support bots. -Diagnosed and resolved technical issues related to AI bot performance and guided users through complex system processes. -Developed a comprehensive understanding of AI product features to provide accurate, relevant information to users. -Maintained meticulous records of AI-customer interactions and resolutions within the company’s CRM system. Monitored AI responses to ensure they adhered to established service quality standards and maintained customer loyalty. Effectively identified complex inquiries and routed them to the proper department or higher-level support teams to ensure timely resolution.

1 Avis
5,0

(1)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    5
  • À recommander à un ami
    5
  • Service conforme à la description
    5
1 à 1 avis sur 1
Trier par
Les plus pertinents