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Explorer
Fiverr Pro
Français
$
USD
Raheem Akram
@raheem_akram
Experienced Customer support, Virtual assistant and Social Media handler
Pakistan
Anglais
À propos de moi
Reliable Customer Support & Virtual Assistant with experience across US brands: Motive, SquareTrade (Allstate), Rocket Money, and Careem. Skilled in customer communication, CRM management, and organization, with a Bachelor's in Accounting & Finance - an edge in bookkeeping and reporting.
What I offer:
Customer support via email, live chat, and voice
Virtual assistant tasks (scheduling, inbox, data entry, research)
CRM management (Salesforce, Okta) and reporting
Bookkeeping and financial record support
I treat client work like my own - clear communication, fast turnaround, done right.
Compétences
Raheem Akram
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your virtual assistant for customer support and data entry
Expérience professionnelle
Technical Support Specialist
Motive
Mar 2026 - Present • 4 mos
Providing customer support and troubleshooting for Motive's platform, assisting US-based clients with product issues, account management, and technical troubleshooting. Managing CRM records and ensuring accurate documentation of customer interactions. Delivering clear, professional communication to maintain high client satisfaction.
Assistant Manager – Customer Support
Ibex
Dec 2023 - Apr 2026 • 2 yrs 4 mos
Served as Assistant Manager, acting as the Point of Contact (POC) for my department, handling escalations and guiding the team through complex cases. Managed customer queries and claims related to home appliances for the US-based SquareTrade (Allstate) campaign. Diagnosed technical, mechanical, and physical issues in appliances and provided accurate solutions to customers. Delivered professional support and guidance throughout the claims process, ensuring high satisfaction and retention.
