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rajashree_bidya

Rajashree

@rajashree_bidya

Customer Success and Data Analytics Specialist Client Insights

Inde
Anglais, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
With 10 years of experience in Customer Success and Account Management, I bring a strong understanding of customer behavior, retention, adoption, and business requirements - combined with hands on skills in Excel, SQL, Power BI and Python.... Plus d’infos

Compétences

r
rajashree_bidya
Rajashree
hors ligne • 

Voir mes services

Analyse BI
I will analyze your data and create an excel dashboard with actionable insights
De25 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Servetel

Senior Customer Success Associate

Servetel • Temps plein

Jul 2022 - May 2026 • 3 yrs 10 mos

Manage a portfolio of 103 SaaS accounts, consistently achieving 97%+ of monthly targets while driving ₹60K–₹1L+ in monthly upsell revenue through usage-based segmentation and account health analysis. Lead Quarterly Business Reviews with senior stakeholders, translating usage and health data into renewal and expansion decisions. Identify and execute upsell and cross-sell opportunities through cohort analysis, directly contributing to net revenue retention growth. Own end-to-end escalation management for key enterprise accounts, partnering directly with product and engineering leadership to resolve critical issues and shape the product roadmap.