
Rajeev R
Excel Data Cleaning and Web Research
Compétences

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Portfolio
Expérience professionnelle
Quality Assurance Manager
WyzMindz Solutions Pvt • Temps plein
Jan 2026 - Present • 9 mos
Managed end-to-end quality assurance and audit operations, including audit process setup, quality standards, evaluation frameworks, scorecards, reporting, and continuous improvement. Led QA teams, reviewed audit findings, provided structured feedback, and helped improve team performance and process consistency. Experienced in BPO voice quality auditing and NBFC agency compliance audit processes. Worked on audit documentation, identifying process gaps, tracking corrective actions, and maintaining consistent quality standards across operations.
Quality Assurance Manager
Aditya Birla Capital • Temps plein
Aug 2020 - Sep 2024 • 4 yrs 1 mo
Managed end-to-end quality assurance and audit processes, including QA standards, audit procedures, team feedback, scorecards, reporting, and process improvement. Experienced in BPO voice quality auditing and NBFC agency compliance audit support, with a focus on consistent evaluation, documentation, corrective actions, and team performance.