r
rambo__95

Ahmed Ammar

@rambo__95

Senior QA Analyst

Égypte
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
I am a results-driven call center professional with over 8 years of experience in customer service, Quality Assurance, Fraud Analysis, and Team Leadership. I have a proven ability to enhance team performance, monitor quality standards, and ensure KPIs achievement.... Plus d’infos

Compétences

r
rambo__95
Ahmed Ammar
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will be your expert customer support agent
De10 $US / projetPlus de détails

Expérience professionnelle

IGT

SME

IGT • Temps plein

Mar 2025 - Apr 2026 • 1 yr 1 mo

- Chat monitoring and evaluation. - Reporting and performance analysis.

Platform

Senior QA Analyst

Platform • Temps plein

Jun 2022 - Mar 2025 • 2 yrs 9 mos

- Monitored and evaluated agent performance. - Ensured compliance with quality standards. - Improved team KPIs and service quality.

Etisalat

QA Analyst

Etisalat • Temps plein

Mar 2019 - May 2021 • 2 yrs 2 mos

- Call monitoring and evaluation. - Reporting and performance analysis.