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Explorer
Fiverr Pro
Français
$
USD
Rane M
@rane_77
Customer Service Representantive
Kenya
Anglais, Swahili
À propos de moi
I am a data‑driven Marketing Consultant with 3+ years of experience analyzing customer behavior, interpreting service data, designing insight-driven recommendations, and guiding clients through structured performance improvement strategies.
Compétences
Rane M
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will design your customer support workflows and documentation
Expérience professionnelle
Not Found
Temps plein • 4 yrs 7 mos
Technical Support & Customer Insights Consultant
Sep 2024 - Mar 2026 • 1 yr 6 mos
Analyzed recurring customer issues to identify trends informing service improvement and marketing messaging. • Delivered data-backed recommendations that improved customer onboarding and experience. • Created structured product documentation, customer guides, and process flows supporting user adoption. • Collaborated with internal teams to refine product value propositions based on customer feedback data.
Customer Insights & Service Operations Assistant
Jan 2022 - Aug 2024 • 2 yrs 7 mos
Supported data collection, customer journey mapping, and service performance documentation. • Assisted in the creation of structured communication templates and workflows. • Identified client challenges and escalated insights leading to service improvements. • Collaborated with field and support teams to streamline customer-facing processes.
Customer Experience Analyst / Call Centre Representative
Jul 2021 - Jan 2022 • 6 mos
Evaluated customer interactions to identify insight patterns and opportunities for service improvement. • Translated complex service information into simplified communication used in client onboarding. • Documented customer feedback themes contributing to marketing and service optimization strategies. • Achieved high-performance accuracy using CRM systems, improving reporting reliability.
